Terms & Conditions
Admission to Swanage Bijou Camping implies a commitment to uphold the rules of the park which set out general standards of conduct and behaviour expected. Any person in breach of these rules may be asked to leave the park with no refund. The warden is entitled to refuse admission when deemed necessary even when a prior booking has been made.
Bookings are not essential but preferred to avoid disappointment in our busy summer season. To make a booking pleasee-mail us via our booking form to check availability and pricing. Alternatively you can call us first on 01929 426809 or 07729 423780 to go over your requirements and obtain a verbal indication of costs. We shall confirm the available space and if you wish to proceed with the booking please send to us a deposit of 50% via BACS transfer (our bank details shall be on our responding e-mail) together with your full details as per the booking form. When you have received our e-mailed (or telephone call if specified by yourselves) confirmation of receipt of your deposit you can relax and know your space has been secured. Our address for all written correspondence is Swanage Bijou Camping, Victoria Avenue, Swanage, Dorset, BH19 1AR.
Your booking includes your tent space and the persons and extras as described by you in your enquiry and subsequent correspondence.
Under normal summer conditions a grass car parking space will be provided as part of your booking, however extreme weather is beyond our control and if this were to occur it may be possible that a temporary alternative arrangement for your vehicle may have to be made. Should this eventuality appear likely we shall make reasonable efforts to keep you updated and resolve parking issues.
Please note reservations made in this fashion are contractual and we must be notified of any changes or cancellations one week in advance of your stay to avoid you incurring any admin or cancellation charges.
Late cancellation costs may be charged for less than one weeks notice to date changes or cancellation at the discretion of the management. All bookings can be changed, cancelled and varied as often as you need free of charge if done so more than one week before your arrival date.
All bookings are made in strict compliance of our site noise policies which are, hushed voices from 10pm near the ablutions, 11pm elsewhere and silence everywhere from midnight and quiet (especially for children) until 8a.m. the breaking of which may forefit both your camping fee and your opportunity to remain on the site.
We now only accept bookings of two nights or more unless agreed by us and for enquiries made within three days of arrival date.
Unless otherwise agreed secure bookings require a 50% deposit and the full balance for your stay is due in cash upon arrival at our site. Deductions in the event of a 'no show' or a notice of cancellation not being recieved by us in a timely fashion may be made against that deposit. WE ONLY ACCEPT BACS PAYMENTS FOR DEPOSITS. BALANCES PAYABLE ON YOUR ARRIVAL MAY ONLY BE MADE WITH CASH. WE DO NOT ACCEPT CARD PAYMENTS.
Please ensure all of your booking details, including contact details, dates, numbers of vehicles, people, children, tents (especailly correctly priced for the size) and any other pertinent information like gazebos or awnings, additional 'pup' tents and trailers are included with all bookings sent to us so we can accurately quote for the cost of your stay and record and fulfill your space requirements.
If you make a booking a contract exists between you and Swanage Bijou Camping as soon as we you have made a reservation whether by post, e-mail or over the telephone.
All Bookings are available from friday 27th July, most days in August and 7th/8th September only. Please send an enqiry to us for confirmation of availability for the dates of your holiday.
Please note that we now operate a high and low season pricing structure with high season prices (Carnival week and August bank holidays) being 20% above the low season rate.
Reception is normally open from 9 am to 5.30 pm although we stay open later on fridays to help with weekend arrivals. Customers without a reservation may still be able to stay depending on space availbility but no guarantee of this can be made. Payment of the full amount due in cash on arrival applies in every case but if arriving when the reception is closed please set up quietly and come to reception at your earliest convenience.
Stays may be extended, space permitting - come and talk to us as soon as you know you wish to extend and we shall do what we can to assist you. We are an understanding lot but refunds will not normally be given for early departure unless special circumstances can be shown and not for poor weather.
Note. As a courtesy to our neighbours we ask visitors to keep car movements to a minimum.
Access to the camping area is by foot only. We advise you carefully consider the (about) 40 meter walk over rough ground to and from your tent prior to booking and do not recommend this site if you have any member of your group who cannot easily walk this distance in the near dark. It is essential the you pack a torch and ensure it is carried on all night 'forrays'! Footbridges msut be navigated and while these are safe the torch will be a useful tool to aid crossing.
Departures: We are pretty relaxed about this but tents and cars should normally be vacated from the site by 12.00am (this deadline must be met on our last camping day or when the site is particularly busy) - if you have plans for the day and wish to leave your car then please let us know and we shall do our best to accommodate you - you may incur a further night's charge if you don't keeep us informed.
Payment: please pay any balances owing on arrival at reception.
Payment of balances accepted on arrival are to be by cash only. We cannot accept payment through credit or debit cards.
Site Rules - in brief.
Late night noise. Everyone is asked to be aware of our noise policies which are hushed voices after 11pm (10 pm in the vicinity of the ablushions), SILENCE from midnight and hush before 8am.
Groups: Single sex or young groups of four or more people shall only be accepted if this has been agreed by prior arrangement. Single sex and younger groups may also be asked to provide a returnable quiet pledge bond of £25 per person at the discretion of the management.
Bar B Q's and SMALL fires are permitted in the vicinity of your tent either off the ground or placed on the off ground steel trays provided (free but with retunable deposit) by us, but only if attended to at all times, prior to midnight and when weather conditions (not windy or very dry) are suitable. Please read and adhere to our 'open fires' page on our website.
Cycling and ball games other than golf games are not possible (unless small and informal) within the park however about 20 acres of adjoining public park land more than adequately caters for these activities with football pitches, free childrens adventure playground, modern skateboard park and safe dog walking areas.
Generators and air conditioners are prohibited.
Caravans are not permitted on the site by law. Sorry - not our decision! :-( Crazy! For campervans please call us and we will advise you.
Dogs are very welcome but must be on a lead at all times (so there is no opportunity for them to do what dogs do without their owner noticing!) and must not foul the site or be left on the site or in cars unattended.
Please re-cycle whatever you can - it is good for us - good for you - and good for your childrens world. Recycling buckets and separate hoppers are provided to make it easy peasy!
When making a booking please print this page for your reference.
This might seem a lot of bothersome stuff but really we just want you (and us!) to know what you are getting, how to get it, to enjoy your stay and to be as informed and relaxed as possible!
Thank you. :-)
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